1. Why isn't my last payment noted on my last statement?
2. Can I view my current account bill on-line?
3. How do I notify you when my credit card number changes?
4. When do I receive credit for the friend I referred?
5. Why am I receiving two bills or charges at the same time?
6. If I cancel prior to the end of my billing period, will I receive a refund for my unused time?
7. Can I monitor my time on-line?
8. What do I have to do to continue service once my initial term has expired?
9. Can I pay my bill at my local CoreComm office?
10. How can I contact CoreComm regarding my Internet bill?
11. Sales Tax

Please check the due date on your statement. If your payment was received after this date on the previous month, the payment will not appear on this statement. Please include your invoice remittance slip and allow 7 - 10 business days from the time you mail your payment for it to be posted to your account.

Currently this feature is under construction. In the near future we will be releasing an updated account management function. You will be able to pay your bill, view your current and past invoices. This will also allow you to avoid the $2.00 invoice processing fee by using your printer and Adobe Acrobat Reader software.

You can contact a Customer Care Representative to assist you at 1-877-267-3266, or you can mail or fax the information to our office. Please include your full name, address, account number or complete E-Mail address, your new credit card number with the expiration date, and your name as it appears on the card.

CoreComm
170 Lawrence Bell Dr.
Suite 110
Williamsville, NY 14221
Fax: 1-800-220-0749

As long as your friend gave your username as the person who referred them when they signed up, you will receive your credit when they pay their second month's bill. If they did pay their second month's statement and you do not receive your credit, please contact us.

This can happen when multiple accounts were created during the on-line sign up process. Please see your payment method below for the proper course of action:

• If on invoice: Look at the account numbers. If they are different call us to cancel the unused account.
• If on a credit card: Please have your credit card number available and call us. We will be happy to remove the unused account.

Charges are not prorated if you choose to cancel your account prior to the end of your billing period. You may elect to have your account closed at the end of the current billing cycle. Just mention this when you cancel your account.

If you are currently on a time limited service plan, you can click on the "My Account" icon at the top of your homepage to check your account usage. At this time, if you are on an unlimited service plan, we do not have an online timer to track your account usage. It is recommended that you keep a log next to your computer to keep track of the time you spend connected to the Internet.

There is no action necessary to continue your services for the next billing term. Upon completion of your initial term of service, your account will automatically renew for a like term. You must contact us prior to renewal if you wish to cancel your service, otherwise, you will be responsible for payment of the entire term.

While we have enjoyed personal visits from those of you making payments at our offices, we are no longer equipped to accept payments. Please use your remittance slip with the pre-addressed envelope provided and send check or money order payable to "CoreComm Internet Services" to:

CoreComm
170 Lawrence Bell Dr.
Suite 110
Williamsville, NY 14221
Fax: 1-800-220-0749

Please contact a Customer Care Representative at 1-888-747-4638, or E-Mail us at info@core.com.

Depending on where you live, you may see a charge for sales tax on your invoice. We are obligated to charge sales tax on business accounts in Ohio and all customers in Wisconsin.