Callers to Washington state hotline press 2 for Spanish and get accented AI English instead
SEATTLE (AP) — Press “two” for Spanish. . . accent?For months, callers to the Washington state Department of Licensing who have requested automated service in Spanish have instead heard an AI voice speaking English in a strong Spanish accent. The agency has since apologized and says it's trying to fix the problem. Washington resident Maya Edwards learned of the AI-accented voice last summer after her Mexican husband tried using the Spanish-language option while seeking information about...
Read MoreFri, 27 Feb 2026
- Callers to Washington state hotline press 2 for Spanish and get accented AI English instead
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