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Microsoft outage shows the risks of relying on a single technology provider for essential services

A global Microsoft outage this week disrupted email and other workplace tools, plunging business chatter and everyday services into disarray worldwide and highlighting the risks of depending on one of just a few major providers of essential technology. Microsoft 365 services, including Outlook, Teams and AI assistant Copilot were interrupted. As the outage entered its second day Friday, Microsoft said it saw “encouraging recovery progress. ” But the company also warned that “intermittent...

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